**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial
lives better through the power of every connection. Responsible Growth is how
we run our company and how we deliver for our clients, teammates, communities
and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work
for our teammates around the world. We’re devoted to being a diverse and
inclusive workplace for everyone. We hire individuals with a broad range of
backgrounds and experiences and invest heavily in our teammates and their
families by offering competitive benefits to support their physical,
emotional, and financial well-being.

Bank of America believes both in the importance of working together and
offering flexibility to our employees. We use a multi-faceted approach for
flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a difference.
Join us!

Job Description:

This job is responsible for engaging clients in the lobby to educate and
assist with conducting transactions through self-service resources, such as
mobile banking, online banking, or ATM. Key responsibilities include
accurately and efficiently processing cash transactions for clients as needed.
Job expectations include having deep conversations with clients to gain in-
depth knowledge of the financial and life priorities and connecting clients to
solutions that meet the financial goals.

**Responsibilities:**

* Executes the bank's risk culture and strives for operational excellence
  * Builds relationships with clients to meet financial needs
  * Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  * Grows business knowledge and network by partnering with experts in small business, lending, and investments
  * Manages financial center traffic, appointments, and outbound calls effectively
  * Drives the client experience
  * Manages cash responsibilities

**Required Qualifications:**

* Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  * Collaborates effectively to get things done, building and nurturing strong relationships.
  * Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
  * Is confident in identifying solutions for new and existing clients based on their needs.
  * Communicates effectively and confidently, and is comfortable engaging all clients.
  * Has the ability to learn and adapt to new information and technology platforms.
  * Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
  * Applies strong critical thinking and problem-solving skills to meet clients’ needs.
  * Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  * Efficiently manages time and capacity.
  * Focuses on results, while acting in the best interest of the client.
  * Can be flexible to work weekends and/or extended hours as needed.

**Desired Qualifications:**

* Experience in financial services and knowledge of financial services industry, products and solutions.
  * One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
  * Six months of cash handling experience.
  * Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance.
  * Bilingual in Spanish preferred.

**Skills:**

* Adaptability
  * Business Acumen
  * Customer and Client Focus
  * Oral Communications
  * Problem Solving
  * Account Management
  * Client Experience Branding
  * Client Management
  * Client Solutions Advisory
  * Relationship Building
  * Business Development
  * Pipeline Management
  * Prospecting
  * Referral Identification
  * Referral Management

**Shift:**

1st shift (United States of America)

**Hours Per Week:  **

40



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Bank of America

Join Bank of America as a Relationship Banker in Northridge, focusing on client engagement and financial solutions. This role involves educating clients on self-service banking, managing cash transactions, and deepening client relationships to meet financial goals. A commitment to operational excellence and client satisfaction is key.

Relationship Banker

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